Returns & Exchanges

At Atelier de Fer, customer satisfaction is our top priority. Please contact us with any questions or problems. You can reach us by emailing

If you received an incorrect or damaged item, please call us or email us immediately so that we can correct the problem.

Due to safety concerns, we cannot accept returns of food items (coffee or tea). If something is damaged or defective when you receive it, please contact us and we will make it right. We will accept returns of unopened/unused merchandise (non-coffee/tea items) if returned within 30 days of receiving your order. All items must be completely unopened, unused and undamaged in order to receive a refund, and buyer must pay for return shipping. Please package it well and include a copy of your packing slip or your order number. We will credit your original method of payment.

Our physical address for returns is:

Knepper Fulfillment
2293 Sweeney Drive
Clinton, PA  15026


At De Fer, we believe that coffee and tea are as much about the people as they are the product. We support and partner with cafes, artists, grocers, restaurants – you name it – to create amazing custom roasts, beautiful art, and exclusive products. If you’re interested in becoming a bigger part of your brand’s coffee or tea offerings, crafting a proprietary roast, or having your art showcased, hit us up!


Free delivery in Pittsburgh (for orders over $30), and free shipping on all orders over $45 nationally!